In 2023, a record number of cases of online banking fraud have been reported, with as much as double the amount compared to the previous year, according to Finans Danmark, an interest organization for banks and credit unions.

Michael Busk-Jepsen, director of digitization at Finans Danmark, has stated that fraudsters have become more sophisticated in their tactics, making it harder for both banks and customers to detect and prevent these crimes.

“The criminals have gotten better, their tools have become more efficient, and unfortunately, they are also more successful, which is why they continue to engage in these fraudulent activities,” Busk-Jepsen said in a press release.

Last year alone, there were 9127 reported cases of online banking fraud, with 3842 cases resulting in either the customer or the bank losing money. Finans Danmark has noted that older women are often targeted by these fraudsters.

“They have specifically targeted names that are overrepresented in the older female population,” Busk-Jepsen explained.

The most common form of online banking fraud is ‘phishing’, where criminals send text messages or emails to victims, asking them to provide personal information. However, Busk-Jepsen highlighted that the most effective method used by fraudsters is when they call victims and manipulate them into disclosing sensitive information.

“The biggest losses occur when a criminal calls and convinces the victim to disclose information by fabricating a false story, such as a pending account issue that requires immediate funds transfer,” Busk-Jepsen warned.

He emphasized the importance of being cautious and vigilant when it comes to sharing personal information, advising people to never disclose their codes or personal details over the phone. Busk-Jepsen also urged individuals to be mindful of what they approve on MitId, a Danish digital identification system.

As online banking fraud continues to rise, it is crucial for both banks and customers to stay informed and take necessary precautions to protect themselves from falling victim to these cybercrimes.