British Airways owner IAG said on Monday the UK Information Commissioner’s Office (ICO) intends to impose a penalty of £183.4 million ($229.8 million) for the theft of customer data from the airline’s website last year.
It said the ICO had indicated it proposes to impose the penalty, which equates to 1.5% of its worldwide turnover for 2017.
The flagship airline revealed last September that the credit card details of thousands of its customers were stolen in a malicious attack on its website and app.
British Airways chairman and chief executive Alex Cruiz said “We are surprised and disappointed in this initial finding from the ICO,”.
“British Airways responded quickly to a criminal act to steal customers’ data. We have found no evidence of fraud/fraudulent activity on accounts linked to the theft,” he said, adding an apology to customers for any inconvenience caused.
Willie Walsh, International Airlines Group’s chief executive, said BA would be making representations to the ICO in relation to the proposed fine.
“We intend to take all appropriate steps to defend the airline’s position vigorously, including making any necessary appeals,” he said.
British Airways flies to more than 170 destinations in nearly 80 countries throughout Europe, North America, South America, Asia, Africa and Australia.
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