Flood of complaints focuses on failure to warn consumers of mid-contract price rises
The telecoms regulator has launched an investigation into whether companies are ripping-off mobile and broadband customers by not telling them that they could face bill increases of hundreds of pounds when they sign their contract.
Ofcom will investigate the sales practices used in the UK telecoms market – which is dominated by BT, EE, Virgin Media O2, Sky, Vodafone, Three and TalkTalk – after complaints that customers have not been told about mid-contract price rises when they sign up.
Flood of complaints focuses on failure to warn consumers of mid-contract price rises The telecoms regulator has launched an investigation into whether companies are ripping-off mobile and broadband customers by not telling them that they could face bill increases of hundreds of pounds when they sign their contract.Ofcom will investigate the sales practices used in the UK telecoms market – which is dominated by BT, EE, Virgin Media O2, Sky, Vodafone, Three and TalkTalk – after complaints that customers have not been told about mid-contract price rises when they sign up. Continue reading…
