One million energy vouchers unclaimed in cold snap
BBC News says More than one million households with pre-payment meters did not redeem their monthly energy support vouchers during the cold weather snap in December.
Firms, where prepayment customers can cash vouchers, said postal strikes may have delayed some voucher deliveries.
The Energy Support Scheme provides £400 to all households in Britain and those on pre-payment meters are sent vouchers each month.
The government said energy suppliers had promised to improve processes.
Most homes get the £400 government energy bill support automatically, with about £66 of credit being added to their energy accounts each month, if they pay by direct debit.
But about two million energy customers get energy support for pre-payment meters via vouchers.
They can be redeemed at the Post Office or cashed at stores in the PayPoint network, with roughly half redeemed at each.
https://www.bbc.co.uk/news/business-64054604
