When the mum opened her gift, the flowers had tipped over leaving compost everywhere (Picture: SWNS)
A woman was left heartbroken on Mother’s Day when a thoughtful gift of flowers from her children was delivered in a complete mess.
When the roses arrived at her house, the stems were broken, the buds had fallen off and the beautiful blooms were covered in soil.
Waitrose, the supermarket behind the delivery, has apologised to the unnamed mum and told her she would be reimbursed.
The customer, from Ealing in London, said the plants created ‘such a mess’ because they were not held securely in place.
They had been bought by her husband on behalf of her kids, who are not in the country at the moment.
She said: ‘I opened the box and the whole thing was upside down and the plants were underneath the soil.
‘The roses looked very sad and the buds had come out. I think it was because they hadn’t packed it properly.
‘It was really, really disappointing. They were for Mother’s Day on behalf on the family. I couldn’t believe it – it was a real shame.’
The delivery resulted in a disappointing Mother’s Day for the family from Ealing (Picture: SWNS)
The upset customer thinks Waitrose should have improved their internal packaging to hold the flowers in place (Picture: SWNS)
She added: ‘I have been shopping in Waitrose since they launched and god knows how much I’ve spent there.’
While the flowers were delivered the right was up, the woman says she thinks the supermarket is at fault due to the lack of internal packaging to hold them in place.
A spokesman for Waitrose said: ‘We are very sorry this didn’t meet our normal high standards.
‘We’ve arranged for a replacement and a gesture of goodwill to be sent to our customer.’
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It’s the last thing you want to see on your special day.
