Christmas could be ruined for the family if the sofa doesn’t turn up in time (Picture: Liverpool Echo)

A family fear they will have to eat Christmas dinner off the floor because their brand new sofa has got ‘lost in transit’.

Samantha Catlow, from the Wirral, bought her own sofa and ‘had no problems’ so decided to buy her disabled parents a new sofa and chair too.

The 34-year-old placed the order with DFS on October 17, which came to a total of £1,587.

Samantha was told on December 1 the sofa had arrived at the depot, so booked a delivery slot for her parents for December 5.

In preparation for the delivery her parents Sharon Connor, 51, and Terrence Connor, 57, spent £150 to have their old furniture removed on December 4.

But matters took a turn for the worse when Samantha received a phone call from DFS at 6pm on December 4 telling her they’d ‘lost’ the sofa and chair.

‘It’s totally unacceptable. DFS keep telling me they’ll get someone to call me back, or they’re still trying to find them,’ Samantha said.

‘They have a variety of health issues so I ordered something that would be more comfortable and easier to keep clean.’

Sharon Connor, right, has been left in tears over the ordeal (Picture: Liverpool Echo)

The parents have since managed to borrow a chair off their son for Terrence to sit on, because he can’t sit on the floor due to health reasons.

But Sharon is forced to sit on the floor until the matter is resolved.

Samantha said: ‘There’s just no way they can manage on their own, we just want the sofa delivered before Christmas otherwise they’ll be eating their dinner sitting on the floor.

‘My mum has been in tears. She is very house proud. How they can lose something like that is beyond me. I’m flabbergasted.’

She is demanding compensation and wants to raise awareness about the situation.

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A DFS spokesperson said: ‘We sincerely apologise for any inconvenience caused for the delay to their furniture order.

‘Unfortunately there has been a system failure at our local distribution centre which has impacted our ability to deliver their order within the estimated timeframe given to the customer when they purchased the product.

‘We have a team of professionals working hard to rectify the problem and we expect to be able to deliver the furniture within the next 24 hours.’

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‘It’s totally unacceptable. DFS keep telling me they’ll get someone to call me back, or they’re still trying to find them.’