The damning report comes ahead of Labour plans to cut disability benefit spending
Disabled Britons suffering ‘unacceptable treatment’ at hands of DWP
The Department for Work and Pensions (DWP) is letting down disability benefit claimants and putting them at risk of greater hardship, a damning new report has found.
Customer service across the whole department is also criticised alongside the rising issue of underpayments in the wide-ranging document from the Commons cross-party Public Accounts Committee (PAC).
Chaired by Conservative MP Sir Geoffrey Clifton-Brown, the committee make several recommendations to improve the DWP. These include improving call waiting times, better tackling fraud and reducing underpayments which reached £4 billion in 2023/24.
Disabled Britons suffering ‘unacceptable treatment’ at hands of DWP