DWP slammed again after WASPI scandal as 10,000 pensioners urged to check for bungle
The Department for Work and Pensions has been criticised for more failures of communication after its much-maligned handling of the WASPI pension changes.
In a damning statement, the Parliamentary and Health Service Ombudsman (PHSO), Rebecca Hilsenrath, said the department was “failing to learn from its mistakes” as she revealed the case of a pensioner who was not told for eight years about a change to his payments that would leave him £3,000 a year worse off.
She urged the more than 10,000 pensioners who were on the scheme before it ended in 2020 to contact the DWP if they’d fallen victim to the bungle.
DWP slammed again after WASPI scandal as 10,000 pensioners urged to check for bungle