How to claim refunds amid train strikes and who’s eligible for compensation?

More travel chaos and disruption – and it’s not over yet (Picture: Steve Taylor/SOPA Images/LightRocket via Getty Images)

There’s been plenty of travel chaos already this year, with 40,000 members of the Rail, Maritime and Transport (RMT) union at Network Rail and 15 train operating companies walking out most recently in October.

And more have been announced in December and January.

Trains across the country have seen periods of being grounded altogether or severely disrupted as negotiations continue to get transport workers a fair pay rise in line with the cost of living crisis and inflation.

Fortunately, while the country is brought to a standstill, various rail companies have highlighted how customers can get compensation or use their train tickets for travel at different times or days.

Here’s everything you need to know about the getting a refund or compensation for tickets you’ve already bought.

Am I eligible for a full refund?

If travelling using an advanced or season ticket, people can get a partial refund.

People are eligible for partial refunds (Picture: Getty / iStockphoto)

The Delay Repay scheme ensures that customers are eligible for a partial refund if their train is delayed by 15 minutes or longer.

If people happen to buy a walk-up ticket on the day then they are also eligible for a partial refund.

How does Delay Repay work and links to all train line compensation forms

People are required to get in contact with the train company they are travelling with and provide a photo of their ticket and details of the train they were planning to catch.

You have to do this separately for each time you are delayed.

How much refund will people receive for advanced, off-peak or anytime tickets?

The Delay Repay scheme states people with single tickets get 25% off the fare if delayed by 15 to 29 minutes.

This increases to 50% off the fare if held up by 30 to 59 minutes and 100% off the fare if delayed by 60 minutes or longer.

For return tickets, this is calculated on whether one or both legs of the journey were disrupted.

If delayed by more than 120 minutes during one leg then people are entitled to a full refund of the whole ticket price.

Passengers can get a full refund or change a ticket date if they wish not to travel of their own accord.

According to National Rail, this only applies though if a specific train has ‘been cancelled, delayed or rescheduled’.

Expect delays tomorrow, too (Picture: Bloomberg via Getty Images)

How do refunds on season tickets work?

Season tickets use a formula where the price of a ‘single journey’, for the purpose of a refund, is a percentage of what you paid for your whole pass.

This means for an annual season pass, customers are eligible for 1/464th of the price back for every single journey.

For monthly season tickets it is 1/40th of the price and weekly 1/10th.

Can season ticket holders get automatic refunds?

The short answer is no, despite Grant Shapps’ claims otherwise.

The Transport Secretary said: ‘I’ve moved to help make that an automatic process’, to ‘remove the inconvenience for passengers.’

But this has been confounded with suggestions season ticket holders will have to use the Delay Repay scheme like everybody else.

But, under a one-off arrangement, season ticket holders will be able to claim back 100% of the Delay Repay compensation they are entitled to if they decide not to travel on the three strike days.

This applies to the strike days themselves and not the days in-between.

How fast will money return to bank accounts?

It is difficult to say.

The sheer number of passengers requesting delay repay may mean ironically, there will be delays for people wishing to get some or all of their money back.

However, it is best to check directly with the train company you were due to be travelling with – either via its customer service helpline, email address or social media.

MORE : It’s been nearly 100 years since the last general strike – The Tories’ disregard for workers means another is inevitable

MORE : Strikes ‘last resort’ and ‘train drivers have had enough’, says rail union boss

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More strikes will take place in December and January.