‘Laughing stock!’ Transport for London slammed for ‘nonsense’ language guide

As per the new guide, employees are encouraged to use gender-neutral language “where possible”, including saying “staffed” rather than “manned”, “everyone” instead of “ladies and gentlemen”, and “they” over “he/she”.

​As per the new guide, employees are encouraged to use gender-neutral language “where possible”, including saying “staffed” rather than “manned”, “everyone” instead of “ladies and gentlemen”, and “they” over “he/she”.