It’s become almost impossible to book a driving test, instructors say

It has become almost impossible to book a driving test on the government website due to bots on the booking system, driving instructors have told Sky News.

The only official way to book a practical car driving test is through the Driver and Vehicle Standards Agency (DVSA) website.

New test slots are released by the DVSA at 6am every Monday, but “no matter how fast I am, there’s nothing available”, said Aman Sanghera, a driving instructor based in west London.

When asked about the cause, she said: “All of the tests are taken by bots, they are definitely taking over the booking system.”

In this context, bots are automated software designed to mimic human behaviour and programmed to carry out actions like searching for and reserving driving test appointments on the official government website much faster than humans can.

Individuals and companies use bots to block-book driving test slots and then resell them at a profit, which is not illegal, although it is a violation of the DVSA’s terms of use.

Recent data shows the DVSA has closed over 800 business accounts for misuse of its booking service in the past two years.

Ms Sanghera, who has been in the trade for over a decade, said the usage of bots started a few months ago “but is now getting out of hand”.

She said: “I’ve actually heard about driving instructors being approached by certain individuals to then take on their IDs to log in and to run this scam.

“I struggle to actually book a test for my students, which means that by the time my students are logging in, they’ve got no chance.”

Driving instructors can book driving tests on behalf of their pupils using a dedicated service, allowing them to bypass the general queue and potentially secure test slots more efficiently.

As a result, Ms Sanghera said students are “forced to go to third-party sites” to secure “the same test dates which are then available later on during the day at a premium rate of like £200-£300”.

She added: “Given that the DVSA is a government-regulated body, one would expect a more robust and fair system to ensure affordability and accessibility for all candidates.”

The standard test fee is £62, offered by the DVSA, which is responsible for carrying out driving tests in Great Britain.

The biggest concern for the driving instructors Sky News has spoken to, including Ms Sanghera, is “the fact that students are being exploited”.

When Ahmed Ali struggled to find a practical test on the DVSA website, he turned to third-party sites – a decision he now regrets.

He said: “I’ve spent about £650 on driving tests, and I’ve sat zero tests. I’ve given all this money to third-parties that look for cancellations so they could try to get you a faster test.”

But the 20-year-old said that despite making the payments, he “didn’t hear back from them again”, which is illegal.

“When you lose all that money, you get to a point where you can’t really afford to find another driving test,” he said.

“I just feel very frustrated because I’ve spent all this money, all this time into driving, and I haven’t sat a single driving test.”

The DVSA urged applicants to only book tests via the official Gov.uk website and told Sky News it “deploys enhanced bot protection to help stop automated systems from buying up tests unfairly”.

“These applications, however, are constantly evolving and changing, and DVSA’s work on this is ongoing,” it said.

From Tuesday, the DVSA will require learner drivers to provide 10 full working days’ notice to change or cancel their car driving test without losing the test fee, up from the current three days.

Also part of the DVSA’s crackdown to reduce waiting times is a consultation expected to launch in spring 2025 “to streamline the driving test booking process” and “tighten terms and conditions”.