CITY AM – Is this the worst company in Britain? 

Water companies given £114m performance fine – with Thames Water amongst the worst of the lot

CITY AM SAYS Water companies in England and Wales will have to return £114m to customers next year after missing performance targets, industry watchdog Ofwat has confirmed.

The regulator also revealed debt-laden supplier Thames Water has been ‘lagging’ in its bid to clean up pollution incidents, plug leakages and improve customer service.

The UK’s largest water supplier, home to over 15m customers, was slammed by Ofwat in its annual Water Company Performance Report – which categorises company performance as ‘leading’, ‘average’ or ‘lagging’.

No company managed to achieve a ‘leading ranking,’ with ten in the ‘average’ category and seven labelled as ‘lagging.’

Alongside Thames Water, laggards include Anglian Water, Bristol Water, Dŵr Cymru, South East Water, Southern Water and Yorkshire Water.

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