Chaos at Heathrow as travellers told to go home without luggage after landing
The Metro says Frustrated travellers have had to wait as long as four hours to collect their bags at Heathrow Airport this weekend as Storm Eunice continues to cause chaos.
Some customers who arrived yesterday gave up waiting and went home for the night and had their bags dropped off to them this afternoon.
But some were left waiting 24 hours later, including one who had critical medication for his mother-in-law in his bag.
British Airways asked passengers who didn’t want to wait to fill an online form allowing them to track their bags, but many reported the online system not working.
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