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    Home»News Briefing

    Blogger says she had to bin £236-worth of toiletries at Heathrow over security rules

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    By News Team on August 15, 2023 News Briefing, Travel, UK News
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    A woman has vowed to ‘never come back’ to the UK after airport security forced her to throw away £236 worth of toiletries.

    Chloe Jade Meltzer, 29, was transferring through London’s Heathrow Airport when she said she experienced the ‘brutal’ rules of the country’s airport security.

    The travel blogger was forced to get rid of half of her toiletries because they would not fit in the standard plastic bag.

    Chloe, who was travelling from San Francisco, California, USA, to Cotonou, Benin, West Africa, said: ‘London Heathrow has a history of losing bags and I could not risk not having my bag.

    ‘So I had to take all of my toiletries, which were all within the 100ml limit.

    ‘However, last time I connected through Heathrow, I had the same exact toiletry bag and they allowed me to fill up multiple bags with all of the same toiletries that I had on this day.

    ‘But this time they gave me one tiny bag and I was required to only fill that one bag.’

    Chloe said she had to quickly make a decision and keep her most valuable products.

    Chloe Jade Meltzer shared a video to warn her fans (Picture: Chloe Jade Meltzer/SWNS)

    During the chaos, she also lost her sunglasses, which she says were valued at £173.

    Chloe said: ‘I had to pick and choose which were most valuable to me and which I needed the most because unfortunately.

    ‘My connections were pretty quick and I knew I was not going to have time to re-purchase any of the items.’

    Things worsened for Chloe when she tried to take a video of the incident, but claims she was told she was a security threat and asked to delete the video.

    She said: ‘I tried to take a quick video, considering I am a travel blogger, and when I did that a random employee came up behind me.

    ‘I think he was in charge or overseeing and said that I was a threat to national security and force me to delete the video and then go to my deleted as well.

    The selection of items Chloe had to abandon (Picture: Chloe Jade Meltzer/SWNS)

    ‘I totally understand this but the way that he did it was very abrupt and it was pretty dramatic and scary considering I didn’t realize there was an issue was filming since there are no signs around saying do not film while getting your bag scanned.’

    The airport’s website states that liquids may only be carried in containers holding 100ml or less.

    They must be carried separately in a single bag which is transparent and resealable, no larger than 20cm x 20cm (8in x 8in) and able to close properly with all the items inside.

    Rules state that liquids in containers over 100ml will not be permitted through security and should be put in hold baggage instead.

    Although Chloe has vowed to never come back to the UK after her latest experience, she acknowledges that her reaction was over the top.

    She said: ‘Please note this was recorded on zero sleep and is incredibly dramatic.

    ‘I do take responsibility for this but It does not make it any less of an unfortunate situation.’

    Heathrow Airport has been contacted for comment by Metro.co.uk.

    Get in touch with our news team by emailing us at webnews@metro.co.uk.

    For more stories like this, check our news page.

    Chloe Jade Meltzer, 29, said the incident was ‘pretty dramatic and scary’. 

    Heathrow Airport The Metro Travel News
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