The Daily Express reports on a survey showing that many customers prefer to do their banking in person, despite banks continuing to close branches. It accuses banks of betraying loyal customers – and says the survey has found that “millions” prefer dealing with someone in person rather than an online service. It adds that it is not just older account holders who feel this way.

“Banks’ betrayal of loyal customers is laid bare in findings that millions prefer dealing with someone in person rather than an online service,” it reports.