British Airways passengers call airline ‘woeful’

BBC News says Frustrated British Airways passengers have been caught up in a second weekend of delays and cancellations.

BA has cancelled many flights following IT problems just a few days after huge disruption caused by Storm Eunice.

Families who faced long delays and lost bags when travelling to Italy last week have now endured more cancellations trying to get home.

Passengers said their experiences with the airline were “utterly disastrous” and “truly woeful”.

“We’re desperately sorry for any customers caught up in this weekend’s situation,” British Airways responded.

“Even more so for customers caught up in the initial weather episode that have now been hit by our systems issues,” the airline added.

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